Address Change

Follow the steps below to make changes to your account address, e-mail or phone number.

In your online account settings:

  1. Log into your Virtual Branch Account. If you don’t have an account you can create one by clicking on the “Enroll” tab in the center of our Home page. 
  2. Click the Self Serve tab and under Personal Options click on Personal Information. 
  3. Make any changes and then click OK. 

Fill out the Online Form:

If you need assistance, call us at 585-546-4279; M-F, 9:30AM – 3:30PM EST or the VB Helpdesk at 866-599-0478; M-F 7AM – 11PM EST and Sat. 8AM – 5PM EST