Contact Us

Call Us at 585-546-4279

Locations

Main Office

460 North Goodman St
Rochester, NY 14609

(585) 546-4279

Office Hours
9:30 am – 3:30 pm

Sister Cities Office

40 Fitzhugh Street N.
Rochester, NY 14614

(585) 454-2810

Office Hours
9:30 am – 3:30 pm

Lost or Stolen Cards

Report any lost or stolen cards immediately by calling: 1-800-528-2273

Then, please contact our main office at (585) 546-4279. We can help have a new card issued to you.

For Identity Theft and Fraud:

  1. Contact your credit card company and your financial institution and close your accounts.
    • The FBI suggests that you put passwords (not your mother’s maiden name) on any new accounts you open.
  2. Call the three major credit bureaus to report identity theft. Request that a “fraud alert” be placed on your file and that no new credit be granted without your approval.
    • Equifax: 800-525-6285
    • Experian: 888-397-3742
    • TransUnion: 800-680-7289
  3. Call the Social Security Fraud Hotline: 1-800-269-0271
  4. Contact the Federal Trade Commission (FTC) theft hotline: 1-877-438-4338 or via www.identitytheft.gov
  5. File a police report, and get a copy of the report in case you need proof of the crime later for credit card companies, etc.

Then, please contact our main office at (585) 546-4279. We can help have a new card issued to you.